The love

I exclusively bought all of my office products, printer ink, paper, etc. from Office Depot at the local store location. I thought the store was fantastic, and loved their coupons they sent me. My last purchase at an Office Depot store would be my last forever…they just closed the store. I bought some Office Depot brand printer ink for around $50.00.

Recently, I have had a horrible customer service experience with Office Depot. I used to love the company.

Bad Customer Service

When I went to use the ink, it was all dried out. Since the store closed, I called the 800 number (1.800.GO.DEPOT ) customer service to request a new printer cartridge. I kindly asked that Office Depot send me a new printer cartridge along with a postage paid envelope to send the dried out ink back, or refund my credit card. Customer service explained that the website, http://www.officedepot.com, was a separate entity from the store, but customer service would notate my request, escalate it to the supervisor (who was out), and process a credit on my credit card the next business day.

I received an email from Office Depot customer service stating that they could not process a refund (after stating they would), so I called back. This time, I was told to call the Executive Office at (561) 438-4800. Office Depot Executive Office asked me to explain my situation and I told them to reference the email they sent me, first approving the credit, then denying it. The Executive Office could not find the case, so I had to explain my situation … again. This time, they said it would take a few days, and they never got back to me.

Out of luck?

Is everyone out to take consumers money? I work so hard, spend my money wisely, and hate to feel ripped off by anyone or any company.

So, as I sit here unable to print using my dried out cartridge, I wonder whatever happen to Office Depot’s customer service and why Office Depot could not refund my $50.00.

Is this any indication of why the stores are closing?

Buyer beware.